Frequently Asked Questions

Everything you need to know about your SHIBUYALA beauty experience.

Are your products 100% authentic?

Yes, all products sold on SHIBUYALA are 100% authentic and sourced directly from authorized distributors or manufacturers in Japan and South Korea.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location, usually ranging from 10-21 business days.

What is your return policy?

We accept returns on unopened and unused products within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on items that have been opened or tested.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout process.

Do you offer samples with orders?

We love letting our customers try new things! We include complimentary samples with most orders, subject to availability and seasonal promotions.