Returns & Exchanges

At SHIBUYALA, we want you to be completely satisfied with your Japanese beauty products. If you are not happy with your purchase, we accept returns of unopened and unused items within 30 days of delivery.

1

Check Eligibility

Ensure your items are in their original packaging, unopened, and accompanied by the original receipt or proof of purchase.

2

Contact Support

Email our customer service team with your order number and the reason for return to receive a Return Merchandise Authorization (RMA) number.

3

Pack and Ship

Securely pack your items and include the RMA number inside the package before shipping it back to our processing center using a tracked service.

4

Receive Refund

Once our team inspects the returned goods, we will process your refund to the original payment method within 5 to 10 business days.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing